Return & Exchange Policy
At Filo Knot we want you to love what you ordered. If something isn't right, you can return or exchange it — no questions asked — as long as it's still in its original, unused condition. This policy applies to orders delivered within Pakistan.
Returns — within 10 days You may return any eligible item within 10 days of delivery for any reason. You don't need to give us an excuse — a change of mind is perfectly fine.
Exchanges — within 30 days Want a different size, colour or style? You can exchange any eligible item within 30 days of delivery, for any reason.
Condition of the item To be accepted for a return or exchange, the item must be:
- Unused and unworn
- Unwashed
- Unaltered — not tailored, resized or repaired
- With all original tags and labels still attached
- In its original packaging
We inspect every item when it reaches us. Anything that has been used, worn, washed, altered, or has had its tags removed cannot be returned or exchanged.
Items we can't accept For hygiene and safety reasons, these are final sale and can't be returned or exchanged unless they arrive faulty:
- Innerwear, socks and other intimate items
- Fragrances and pierced jewellery
- Gift cards
- Anything marked "Final Sale" on the product page
How to start a return or exchange 1. Open your order from Order Tracking or your Account, or contact our customer care team. 2. Tell us the item and whether you'd like a return or an exchange — and, for an exchange, the size or colour you'd like instead. 3. We'll confirm and send you the return instructions and address. 4. Pack the item securely with its tags and original packaging, and send it to the address we share. You arrange and pay for return and exchange postage yourself — except for faulty or incorrect items, which we cover.
Refunds Once we receive your return and confirm it meets the conditions above, we approve your refund and process it within 7 working days:
- Card and wallet orders are refunded to the original payment method. Depending on your bank, it can take a few more days to appear on your statement.
- Cash on Delivery orders are refunded by bank transfer to an account you provide, since there is no card to refund to.
Original delivery charges and return postage are non-refundable, except where the item was faulty or incorrect.
Refund & exchange value The amount you receive is based on the lower of the price you paid or the item's current selling price:
- If you bought the item on discount and it is now at full price, you'll receive the discounted amount you actually paid.
- If you bought the item at full price and it is now on discount, you'll receive the current discounted price.